Welcome to the Independent Tool Company

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Delivery

Delivery

NORMAL UK DELIVERY SCHEDULE

ITC endeavours to offer a same day dispatch* service on all orders made before the following cut off times

Day                   Time

Monday            2pm

Tuesday          2pm

Wednesday    2pm

Thursday         2pm

Friday               2pm **

Saturday          Closed **

Sunday            Closed **

All items that are in stock will be despatched the same day for delivery on the next working day. All orders received after 2pm Friday or on Saturday or Sunday will be despatched the following Monday for delivery on Tuesday. UK Mainland orders below £300 (excl. VAT) are subject to a £9.95 handling and packaging fee.

As soon as your order is despatched we will notify you by e-mail. If it is not possible to fulfil your order we will inform you by email or telephone within normal working hours (9am – 5pm) We will always try to send a complete order, on the rare occasion we cannot complete an order or one of the items is non stock we will contact you via e-mail or telephone to see how you would like to proceed with your order and delivery options.

Next day delivery is defined as "the next working day following your order between 8am and 2pm". We will always ship next day where possible however delivery to outlying areas can take longer even when it is out on a next day service. Please make allowances for this if you know you are in an outlying area.

All deliveries will be made via our selected carrier companies. The carrier company driver will require a signature for the package in order for them to be able to leave it. No parcel will be left without a signature. In the event the customer is not there to sign for the parcel with courier will leave a card detailing their actions e.g. left with neighbour or taken back to local depot. The card will list details of how to arrange a redelivery or details enabling you to arrange collection of the parcel from the local parcel company depot. We will only leave your delivery with a neighbour if this is specified when placing the order. We will not ship to PO box addresses. We also use a dedicated pallet courier service for bulky orders. Please ensure you have appropriate facilities to offload and handle pallets if you wish to order larger/heavier goods. If it is necessary to palletise the goods there may be a surcharge for this, if this is the case we will contact you before despatching your order.

We strongly suggest that you, as the recipient of the goods check them and their outer packaging thoroughly. If you can see any damage to the packaging you must sign for the goods as “damaged”. If this is not possible please ensure you sign for the goods “unexamined” to allow us to take any claims up with our courier companies. If the package is not signed for under these terms and it is indeed damaged the claim process can become very difficult and drawn out with the courier. Shipping costs of goods can change without notice. ITC reserve the right to contact the customer prior to despatch of goods to inform of a change in the cost of delivery.

 

 

Returns

Items not Required

We try to include as much relevant information as we possibly can on a product by product basis to help you make an informed decision when making a purchase. Should you wish to return any product, our service enables you to do this up to 14 days from the date of invoice. Before making a return you will need to contact us admin@independent-tool.co.uk or 01277 355222. You will be required to quote your original invoice number along with the reason for the return, once we have these details we will take contact details from you which will enable us to send you a returns form. You will be required to fill out the form giving as much information as possible. This form will need to be enclosed with the goods; we suggest you keep a copy for yourself too in case the original is damaged in transit back to us. The return will be your responsibility to organise and track using a reputable courier service.

We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. If goods are sent without a completed returns form it will halt to process. We will be forced to put aside the return in question until we have received the completed  form and have your instructions on how you wish us to handle the returnded item(s).

We will not accept a return without one of our completed returns forms.

Return address:

Independent Tool Company

The Yard,

Thoby Lane

Mountnessing

Essex

CM15 0TD

We will refund the total cost of the goods minus our courier costs if applicable. We can arrange a collection of the goods in question, this would be chargeable. We will arrange the collection through a number of methods which will be decided upon at our discretion. We aim to deal with returns as quickly as possible and resolve any issues you may have, but during busy periods this process can take slightly longer. It can take up to 30 days to process your return, replacement or refund, we will try to deal with every issue on an individual basis as quickly as possible.

Should your purchase have been supplied direct from one of our suppliers the terms and conditions of the supplier will apply. See our suppliers own websites for details.

PLEASE NOTE: If you wish to return any items not required after 14 days then we will charge a re-stocking fee of 20%.


Faulty, Incorrectly Supplied or Damaged Items

If we have supplied an item incorrectly, or if it is damaged when or is faulty when received you should notify us in wiriting within 24 hours of receipt on admin@independent-tool.co.uk or 01277 355222 quoting your original invoice number and the issue you have. We will supply you with a returns form which must be filled in and enclosed with the returned goods.

If after inspection of the item(s) in question we are satisfied as to the alleged defects/complaints we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.

We strongly suggest you as the recipient of the goods check them and their outer packaging thoroughly. If you can see any damage to the packaging you must sign for the goods as “damaged”. If this is not possible please ensure you sign for the goods “unexamined” to allow us to take any claims up with our courier companies. If the package is not signed for under these terms and it is indeed damaged the claim process can become very difficult and drawn out with the courier.

PLEASE NOTE: If a fault develops with your item and you as the user believe it may be covered under warranty the tool can be sent back to us for inspection, if necessary we will forward the tool on to the manufacturer’s warranty department for their analysis. If the item is found to be faulty and covered under warranty any carriage costs you have incurred will be reimbursed. If the fault is not covered by the manufacturer’s warranty any repairs carried out will be chargeable and your carriage costs will not be refunded (you will be sent an estimate for repair first).