Welcome to the Independent Tool Company

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Terms & Conditions

TERMS AND CONDITIONS Please note - these Terms & Conditions do not affect your statutory rights with reference to the Sale of Goods acts. These T&C’s are purely here to outline the way in which we conduct business and how that impacts upon you. We always aim to conduct business in an honest and honourable way, should any issues arise we will always try and resolve this as quickly and amicably as we possibly can.


Tariffs, Taxes & VAT

Prices on the ITC website can be displayed with or without VAT using the slider at the top right of the screen. This is useful for those who are and are not VAT registered. A commercial invoice is provided with all goods shipped to ensure if you or your company is VAT registered you can claim the tax back.


Dispatch Timescales

If you would like to enquire about stock levels before placing your order, please feel free to call us or email us - details are on our Contact Us page. We will always do our very best to keep stock levels accurate and up to date but occasionally unprecedented demand means we may oversell certain items. If this happens will contact you as soon as we possibly can to find out how you wish to proceed.

 

Contacting Us

You can email direct on admin@independent-tool.co.uk. Alternatively you can write, phone or fax us at Independent Tool Company, The Yard, Thoby Lane, Mountnessing, Brentwood, Essex, CM15 0TD, UK. Telephone 01277 355222 Fax 01277 355888

 

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by English Law and any legal actions arising out of such transactions shall be subject to the English legal processes and under the jurisdiction of English Courts. In the event of a disagreement between ITC and ITC customers that cannot be mutually resolved these rules shall be used to resolve the problem.

 

Our Mistakes

ITC are always updating the website with new products, information and special offers. Although we have complete faith in our sources of information and our staff, occasionally mistakes can be made with descriptions, pictures or pricing. If such a mistake has been made we will contact you as soon as the mistake is spotted and try to find a resolution. *Please be aware that all images used are for illustrative purposes only. Individual features such as branding, shape and colours may vary.

 

Unexpected Circumstances

If there is any interference to our business with you such as strikes, war, acts of terrorism or even smaller things like power cuts, we will always do our best to keep things running smoothly. If we are experiencing delays due to the circumstances listed or any others that are out of our control we will try and keep you updated at every step of the way. However, we will not be legally responsible for any failure that has resulted in a circumstance that is outside of our control. This includes delay with deliveries with our courier company caused by flood, adverse road conditions or any other circumstance which could affect our courier delivery times.

 

Social Media and Links

You as the user of our website and social media sites linked to our website are entirely responsible for posts you make to our site and or any social media pages affiliated with our site. Any comments or posts we deem to be unsuitable or abusive will be removed and in extreme cases will be reported to the management of that site along with authorities. ITC accept no responsibility for any comments/posts on our social media pages from other user account. We will do our very best to manage these pages to ensure they hold only relevant and suitable information with reference to us, our customers and our activities we will always try to remove any unsuitable content posted by others. If you spot anything on these pages that you find offensive or you feel could be misinterpreted please contact us to resolve the situation.